QWTN - Help Centre
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Creating a Quote

Build an itemised quote with recipient details, job information, line items, and VAT, then save or send it.

1. Select recipient
2. Set dates
3. Enter job details
4. Add line items
5. Save or Send

1. Choosing a recipient

The first section asks who the quote is for. Toggle between "Existing Client" to select from your saved clients, or "One-off Recipient" to enter details manually. For existing clients, the name, email, company, and address auto-fill from their record. For one-off recipients, name and email are required; company and address are optional.

New Quote

Shown when: Shown when Existing Client mode is selected

Select...

Shown when: Shown when One-off Recipient mode is selected

Recipient name…

Shown when: Shown when One-off Recipient mode is selected

recipient@example.com

Shown when: Shown when One-off Recipient mode is selected

Company name…

Shown when: Shown when One-off Recipient mode is selected

Address…

2. Setting dates

Set the issue date (usually today) and the expiry date. The expiry date controls how long the quote remains valid. Once the expiry date passes without a response, the quote status automatically changes to Expired.

New Quote

3. Job details

Describe the work being quoted. Enter the site address and postcode where the job will take place, a description of the waste to be collected, the relevant EWC codes, and the container type and size. All fields are optional but help the client understand exactly what is being quoted.

New Quote
Site address…
SW1A 1AA
Describe the waste to be collected…
+ Add code
Skip
e.g. 8yd, 12yd, 20yd

4. VAT

Toggle the VAT switch to include VAT at the UK standard rate of 20%. When enabled, VAT is calculated automatically on the subtotal and shown as a separate line in the totals. Leave it off if your business is VAT exempt or not VAT registered.

New Quote

5. Line items

Add one or more line items to the quote. Each line has a description, quantity, and unit price. The line total is calculated automatically. Click "Add line item" to add more rows. Click the bin icon to remove a row (at least one line must remain). The subtotal, VAT (if enabled), and grand total update in real time at the bottom of the table.

New Quote
Description of goods/services
0.00

6. Notes

Add any additional notes, terms, or conditions to the quote. This text appears at the bottom of the quote when viewed by the client. Use it for payment terms, validity conditions, or any other information the client should be aware of.

New Quote
Any additional notes, terms, or conditions…
Cancel
Save Draft
Save & Send

7. Saving and sending

Click "Save Draft" to save the quote without sending it — useful if you need to review or edit later. Click "Save & Send" to save the quote and immediately email it to the recipient. Sent quotes show a "Sent" status and you can resend them at any time from the quote detail page.

Use existing clients for faster quotes
Selecting an existing client auto-fills their name, email, company, and address. This is faster than typing everything manually and ensures consistency with your client records.
At least one line item is required
The form requires at least one line item with a description to save. You can add as many lines as needed — each one calculates its total automatically.
Check the expiry date
Once a quote expires, the client can no longer accept it. Set an appropriate expiry window — 14 to 30 days is typical for waste collection quotes.
Common Mistakes
Forgetting to set the expiry date — quotes without a sensible expiry may sit unanswered indefinitely or expire too soon.
Not including waste description or EWC codes — while optional, these details help the client understand exactly what is being quoted and reduce back-and-forth.
Sending before reviewing line items — double-check quantities and unit prices before clicking Send, as sent quotes cannot be edited (you would need to duplicate and revise).

Field Reference

FieldRequiredDescription
ClientYesChoose from your saved clients. Their details auto-fill.
NameYesThe recipient name shown on the quote.
EmailYesThe email address the quote will be sent to.
CompanyNoOptional company name for the recipient.
AddressNoOptional address for the recipient.
Issue DateYesThe date the quote is issued. Defaults to today.
Expiry DateYesThe date the quote expires if not accepted or declined.
Site AddressNoThe address where the work will be carried out.
Site PostcodeNoPostcode for the job site.
Waste DescriptionNoPlain-English description of the waste type and any special requirements.
EWC CodesNoEuropean Waste Catalogue codes for the waste to be collected.
Container TypeNoThe type of container being provided.
Container SizeNoThe size of the container in yards or cubic metres.
Include VATNoWhen enabled, adds 20% UK standard rate VAT to the subtotal.
DescriptionYesWhat is being charged for on this line.
QtyYesThe quantity of items or units.
Unit PriceYesThe price per unit in pounds.
TotalNoCalculated automatically: Qty x Unit Price.
NotesNoFree text shown at the bottom of the quote.