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Adding a Client

Create a client record with contact details, registrations, and SIC codes so notes auto-fill with accurate information.

1. Open Clients
2. Click + New Client
3. Optional: auto-fill from EA or Companies House
4. Enter contact details
5. Add registrations if applicable
6. Save Client

1. Auto-fill from Register

Before entering details manually, you can search the EA Waste Carrier Register or the EA Environmental Permit register to auto-fill the client name, address, postcode, and registration number. Alternatively, use the Companies House lookup to auto-fill company name and registered address. Both lookups are at the top of the form.

New Client
Fill in contact details and registrations
Search carrier name…
Switches between Carrier and Permit modes. Search by name or town.
Search company name…
Returns company number, status, and registered address.

2. Contact Details

The core fields used on waste transfer notes. Full name is required; all other fields are optional but recommended for compliance.

New Client
Fill in contact details and registrations
Acme Waste Services
This name appears on Section B or C of the waste transfer note.
client@example.com
Acme Waste Services Ltd
12 Industrial Estate, Birmingham
B1 2AA
Transferor (producer)
Sets the default role badge displayed in the client list.

3. Classification

Classification flags indicate the type of business. These are recorded for due diligence and appear on waste transfer notes where relevant.

New Client
Fill in contact details and registrations
38110 — Collection of non-hazardous waste
Tick "Not a business" if the client is an individual or household.
Any useful internal notes

4. Registrations & Permits

Expand this section to record carrier registrations, environmental permits, and exemptions. The section is collapsed by default; a dot indicator appears when any registration is set.

New Client
Fill in contact details and registrations

Shown when: Shown when Registered waste carrier is checked

CBDU123456

Shown when: Shown when Registered waste carrier is checked

Upper Tier Carrier

Shown when: Shown when Holds an environmental permit is checked

EPR/AB1234CD/A001

Shown when: Shown when Holds an environmental permit is checked

Environment Agency

Shown when: Shown when Registered waste exemption is checked

T11, U1, etc.
Save Client
Cancel
Use EA Register auto-fill first
Searching the EA Register before typing manually ensures the registration number, carrier type, and address match the official record. This saves time and helps pass due diligence checks.
Registrations are collapsed by default
The Registrations & Permits section is hidden unless you expand it. If a client has any registration already set, a small dot indicator appears on the section header.
Common Mistakes
Entering the carrier registration number in the Name field instead of in the Carrier Registration field under Registrations & Permits.
Not selecting a SIC code — this field helps classify the waste producer for annual return reporting and compliance checks.
Leaving the role as the default "Transferor" when the client is actually a waste collector (transferee) — this causes confusion when selecting them in note forms.

Field Reference

FieldRequiredDescription
EA Register lookupNoQueries the EA public register live. Results include registration number, type, postcode.
Companies House lookupNoQueries Companies House API. Fills company name, address, and postcode.
Full nameYesPrimary contact or company name. Required.
Email addressNoOptional email for portal invites and signature requests.
Company nameNoTrading or registered company name, separate from the contact name.
AddressNoUsed to auto-fill Section B and C address fields on notes.
PostcodeNoPostcode for the client address.
Typical role on notesNoDetermines which section of a note this client is typically placed in.
Waste producerNoCheck if this client generates waste. Default is checked.
Waste importerNoCheck if this client imports waste into the UK.
Local authorityNoCheck if this client is a local council or public body.
SIC code: business activityNoStandard Industrial Classification code describing the client business activity.
NotesNoInternal memo field, not shown on waste transfer notes.
Registered waste carrier, broker or dealerNoTick to reveal carrier registration number and type fields.
Registration numberNoEA waste carrier registration number.
Carrier typeNoRegistration tier, e.g. Upper Tier Carrier or Lower Tier Dealer.
Holds an environmental permitNoTick to reveal permit number and issuing body fields.
Permit numberNoEnvironmental permit reference issued by the EA or NRW.
Issued byNoIssuing authority: Environment Agency, NRW, or SEPA.
Registered waste exemptionNoTick to reveal the exemption details field.
Exemption detailsNoExemption type codes such as T11 (treatment) or U1 (use of waste).