WTN Sign Flow
Capture both the customer (transferor) and driver (transferee) signatures — required for UK Duty of Care compliance on every one-off collection.
Who signs what
UK Duty of Care requires both parties to a waste transfer to sign the waste transfer note. The customer is the transferor — the person or business handing the waste over — and must sign as such. The driver is the transferee — the licensed waste carrier receiving and transporting the waste — and signs as the collector. Both signatures must be present on the note for it to be fully compliant.
WTN Signatures panel
For one-off collections that are In Progress and have a linked waste transfer note, the WTN Signatures panel appears below the Waste Details editor. It shows the WTN reference and current note status, then presents two signing sections: one for the customer (transferor) and one for the driver (transferee). Both sections must be completed before the note is fully signed.
Note status values
The status badge uses four states: Draft (grey — note created but no signatures yet), Awaiting Signature (amber — one party has signed or a signature request has been sent), Signed (green — one party has completed their signature), and Completed (green — both parties have signed and the note is fully finalised).
Getting the customer signature
The customer signs as the transferor. Tap Get Customer Signature to open the signature modal, then hand the device to the customer. The customer signs on-screen using their finger or stylus and enters their printed name. On completion the customer section shows a green confirmation and the device is returned to the driver. This step confirms the customer is knowingly transferring their waste to a licensed carrier.
Emailing the customer for signature
If the customer is not physically present on-site, or if the office sent them a signing link before the collection, you can use the email option instead. Tap Email Customer for Signature to expand the email request form. Enter the customer's email address and optionally their name, then tap Send Request. QWTN sends a secure link for the customer to sign the note from their own device at their convenience.
Driver signature
The driver signs as the transferee — the licensed waste carrier accepting responsibility for the waste. Tap Sign as Driver to open the signature modal. If you have a saved default signature set on your profile, the modal pre-fills with it so you can confirm quickly or redraw if needed. Sign using your finger or stylus, then confirm. Once signed, the driver section shows a green "Driver signature present" message.
Auto-signed from saved signature
If you have set a default signature on your profile, it is automatically applied to the note as your driver signature when the collection is started. In this case the driver section shows a green "Driver signature present" message from the moment the note is created — you do not need to sign again manually. You can still redraw if needed by tapping the signature area.
After both parties have signed
Once both the customer signature and the driver signature are present, the note status updates to Completed. The sign flow panel collapses and shows a summary confirmation. The note is now legally compliant and the collection can be marked as complete.
Field Reference
| Field | Required | Description |
|---|---|---|
| Customer email | Yes | Email address of the customer who needs to sign as transferor. If a customer email is on file it will be pre-filled. |
| Customer name | No | Optional name of the customer — used to personalise the email request. |