Driver Assignment

Assign drivers to scheduled collections so jobs appear in their driver app and are correctly attributed.

How driver assignment works

When you create or edit a collection, the Assignment section includes a Driver field. Selecting a driver from the dropdown assigns that person to the job. The collection then appears in the driver's job list in the driver app, and they can access the waste details, address, and driver notes from their mobile device.

The Driver field

The Driver field is a dropdown populated from your active team members who have the Driver role.

Assign Driver

Select a driver for this collection

Driver

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Only team members with the Driver role and active status appear in this list.

Managing drivers in the Team module

Drivers must be added to your team before they can be assigned to collections. Go to the Team module, click Invite, set the role to Driver, and send the invitation. Once the driver accepts and logs in, they will appear in the Driver dropdown for all future collections.

What the driver sees

In the driver app, each assigned driver sees only their own jobs. The job detail shows the scheduled date and time, collection type (collection or transfer run), waste description, EWC codes, estimated quantity, collection address, and any driver notes you added. They can complete the job, edit EWC codes on-site, and trigger the sign flow to complete the waste transfer note.

Unassigned collections

If a collection is left Unassigned, it will not appear in any driver's app. The collection still appears on the Schedule page for management purposes, but no driver will be notified or assigned to complete it. You can assign a driver at any time by editing the collection.

Only Drivers appear in the list

The Driver dropdown only shows team members with the Driver role. Staff members (owners, office staff) do not appear — they have access to the full management interface instead of the driver app.

Assign drivers in advance for forward planning

Assigning drivers to collections a week ahead allows your drivers to plan their routes and ensures no jobs are missed. Drivers can see their upcoming jobs in the driver app before the day arrives.

Reassigning a driver does not notify the original driver

If you change a driver assignment, the original driver will no longer see the job in their app, but they are not sent a notification. Make sure to communicate any reassignments directly with your team.

Common Mistakes

• Inviting a team member with the Staff role instead of the Driver role — staff do not appear in the driver assignment dropdown and cannot use the driver app job list.

• Leaving collections Unassigned and expecting drivers to see them — unassigned collections are not visible in the driver app; you must explicitly assign a driver.

• Assuming drivers are notified automatically when assigned — QWTN does not send push notifications for new assignments. Drivers see new jobs when they open the driver app.