Cancelling a Season Ticket
End a season ticket early by recording a cancellation reason and date.
1. When to cancel a season ticket
Cancel a season ticket when the arrangement between the transferor and transferee has ended before the ticket's expiry date. Common reasons include a change of waste contractor, a site closure, or a contract termination. Cancelling records the reason and date for audit purposes while preserving the note history.
2. How to cancel
Open the season ticket you want to cancel and click the "Cancel" button in the top bar. A confirmation dialog appears asking you to provide a cancellation reason. Type a clear explanation of why the ticket is being cancelled — this field is required. Click "Confirm" to complete the cancellation.
3. What happens after cancellation
The season ticket status changes to "Cancelled" and the cancellation date and reason are recorded permanently. The note remains visible in your note history for audit and compliance purposes — it is not deleted. No further collections or transfers can be logged against a cancelled season ticket. You will be redirected back to the notes list after confirming.
Field Reference
| Field | Required | Description |
|---|---|---|
| Cancellation reason | Yes | A plain-English explanation of why this season ticket is being cancelled. Required. |