Season Ticket Collections

Schedule collections covered by existing season tickets — no new note or signature needed per collection.

1. Select customer→

2. Season tickets detected→

3. Choose active season ticket→

4. Assign driver→

5. Save — driver records quantity only

1. What is a season ticket collection

A season ticket (also called a season ticket WTN) is a pre-signed waste transfer note that covers multiple collections of the same waste type over a fixed period — typically up to 12 months. When a customer has an active season ticket, you can schedule collections against it rather than creating a new one-off note each time. This removes the per-collection signing requirement and speeds up the scheduling and collection process.

2. How the system detects active season tickets

When you select a customer in the New Collection form, the system automatically checks whether that customer has any active season tickets. A season ticket is considered active if it has been signed by both parties, its start date has passed, and its expiry date has not yet been reached. If one or more active season tickets are found, a selection panel appears immediately below the customer field listing each eligible ticket.

3. Selecting a season ticket

The season ticket selection panel shows each active ticket with its reference number, the waste types covered (EWC codes and description), the containment type, and the expiry date. Tap the ticket you want to use for this collection. Once selected, the EWC codes and waste description are locked to those on the ticket — these fields become read-only to ensure the collection stays within the scope of the signed agreement.

New Collection

Season ticket collection

Active season ticket

Select...▾

Only tickets that are currently active (signed, within date range) are shown. Expired or unsigned tickets are not listed.

4. What changes when a season ticket is selected

Selecting a season ticket modifies the collection form in several ways. The EWC codes and waste description are locked to the ticket values and cannot be edited. The signature options section is hidden — no new customer or driver signature is needed because the season ticket was already signed when it was created. The collection is linked to the season ticket reference rather than generating a new one-off note. The driver will still record the actual quantity collected when they complete the job in the driver app.

5. Choosing one-off instead

If active season tickets are detected but this collection does not fall within their scope — for example, the customer is disposing of a different waste type — you can choose One-Off from the coverage selector to create a new waste transfer note instead. The one-off option is always available regardless of whether season tickets exist.

6. Driver experience

In the driver app, a season ticket collection shows a green Season Ticket badge on the job header. The driver taps Start Collection to begin, then records the actual waste quantity in the Waste Details editor. No signature step is shown. Tapping Complete Collection finalises the job and records the quantity against the season ticket. The collected waste is marked as held on the truck until a transfer run deposits it at a licensed site.

7. Quantity tracking

Each collection completed against a season ticket records the quantity collected. This allows the system to accumulate total waste transferred under the ticket over its lifetime. The season ticket record in Waste Notes shows the full list of collections covered by the ticket and the cumulative quantity. This is useful for annual return reporting and Duty of Care audits.

8. When a season ticket expires mid-schedule

If you schedule a collection against a season ticket and the ticket expires before the collection date, the system will flag the mismatch. The collection will need to be reassigned to a new season ticket or converted to a one-off note before the driver starts the job. Check expiry dates when scheduling collections close to the ticket renewal period.

Season tickets must be fully signed before they appear in scheduling

A season ticket only appears in the active ticket list when it has been signed by both the customer (transferor) and the carrier (transferee). Draft or awaiting-signature tickets are not available for scheduling. Create and finalise the season ticket in Waste Notes first.

Season tickets are ideal for regular customers with consistent waste streams

If you collect the same waste type from a customer on a regular schedule, create a season ticket at the start of the contract period. All collections throughout the year can then be covered by a single signed document, saving time on both scheduling and on-site paperwork.

EWC codes are locked — do not use a season ticket for different waste types

Using a season ticket to cover a collection of waste types not listed on the ticket is a Duty of Care violation. If the customer is disposing of waste outside the ticket scope, always create a new one-off note rather than forcing it under an existing ticket.

Common Mistakes

• Scheduling a collection against an expiring season ticket without checking the expiry date — the ticket must be valid on the collection date, not just today.

• Using a season ticket to cover a different waste type from what is documented on it — the EWC codes on the ticket define the legal scope of the agreement.

• Expecting the driver to sign on-site for season ticket collections — season tickets require no per-collection signature. If the driver sees a sign flow for a season ticket job, contact the office as the collection may have been incorrectly configured.