Terms of Service

In these Terms of Service, the following definitions apply:

"We", "Us", "Our", "Company"

refers to WhealBit, trading as QWTN, the operator of the Quick Waste Note (QWTN) platform.

"Service"

refers to the Quick Waste Note (QWTN) web application, API, and all related features, tools, content, and services available at qwtn.co.uk and its subdomains, including without limitation the Waste Transfer Note generator, Health & Safety Module, Fleet Management Module, Invoicing Module, Permits Module, and Driver & Staff Portal.

"You", "User", "Account Holder"

refers to any individual, business, or organisation that accesses or uses the Service, whether with or without an account.

"Account"

means the registered user account created to access the Service.

"Waste Transfer Note" or "WTN"

refers to any digital or printable document generated through the Service purporting to satisfy UK Duty of Care waste transfer documentation requirements, including one-off notes, season tickets, and hazardous waste consignment notes.

"Health & Safety Module"

refers to the features of the Service relating to Risk Assessment & Method Statements (RAMS), near-miss reporting, accident recording, RIDDOR tracking, and Health & Safety analytics.

"Fleet Management Module"

refers to the features of the Service relating to vehicle registry, pre-journey walkaround checks, maintenance records, fuel logging, and expense tracking.

"Permits Module"

refers to the features of the Service relating to environmental permit registration, expiry tracking, and compliance status monitoring.

"Driver & Staff Portal"

refers to the role-based access features of the Service accessible to users with the "Driver" or "Staff" role, including collection scheduling, job status updates, and site management.

"E-Signature"

refers to any electronic signature captured through the Service, including signatures applied to Waste Transfer Notes via the signing pad, remote signing tokens, or RAMS sign-off.

"BACS Data"

refers to bank account details (sort code, account number, and account name) stored by a user within their account profile for the purpose of displaying payment information on invoices.

"Content"

means all data, text, information, documents, files, photographs, and other materials you submit to, upload to, or generate through the Service.

"Subscription"

means a paid plan granting enhanced access to Service features, as described in Section 5.

"Applicable Law"

means the laws of England and Wales, including but not limited to the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, the Health and Safety at Work etc. Act 1974, the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR), the Road Traffic Act 1988, the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all associated statutory instruments and regulatory guidance.

By accessing or using the Service in any way — including browsing the website, creating an account, generating a Waste Transfer Note, recording a near-miss report, logging a vehicle walkaround check, or making a payment — you unconditionally agree to these Terms of Service, our Privacy Policy, and any additional guidelines, policies, or rules we publish from time to time.

If you are using the Service on behalf of a business, organisation, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms. In that case, "you" and "your" refer to both you and the entity you represent.

These Terms constitute a legally binding agreement between you and the Company. If you do not agree to any part of these Terms, you must cease using the Service immediately.

Quick Waste Note (QWTN) is a digital platform providing a suite of administrative and compliance-assistance tools for waste management businesses and environmental professionals in the United Kingdom. The Service includes the following modules, each of which is provided as an administrative aid only:

• Waste Transfer Notes — generation, storage, and management of UK Duty of Care documentation (one-off notes, season tickets, hazardous waste consignment notes), including transfer chain tracking;
• Client & Invoice Management — customer record-keeping, invoice generation, BACS payment detail display, and invoice delivery;
• Health & Safety Module — Risk Assessment & Method Statement (RAMS) creation, near-miss incident reporting, accident book, RIDDOR tracking, and H&S analytics;
• Fleet Management Module — vehicle registry, pre-journey walkaround checks, maintenance scheduling, fuel logging, and expense tracking;
• Permits Module — environmental permit registration and expiry monitoring;
• Collections & Scheduling — operational scheduling of waste collections and transfer runs;
• Driver & Staff Portal — role-based access for drivers and staff to manage assigned tasks.

We make no representation that any document or record generated through the Service will satisfy your specific legal obligations under any regulatory regime. EWC code lookups, template fields, suggested content, risk ratings, and compliance status indicators are provided as a convenience only and may be incomplete, inaccurate, or outdated.

The Service may include third-party integrations, external links, or data sources (including the Environment Agency carrier register and Companies House). We accept no responsibility for the accuracy, availability, or legality of third-party content or services.

Certain features of the Service require account registration. To create an account, you must:

• Be at least 18 years of age;
• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information as necessary;
• Keep your password secure and confidential;
• Notify us immediately of any suspected unauthorised access to your account.

You are entirely and solely responsible for all activity that occurs under your account, whether or not you authorised it. We will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your credentials.

You may not create accounts on behalf of third parties without their explicit consent, or use automated means to create accounts in bulk. We reserve the right to refuse registration, cancel accounts, or remove usernames at our sole discretion and without notice.

One natural person or legal entity may hold one free account. The creation of multiple free accounts by the same person or entity to circumvent usage limits is prohibited and may result in immediate suspension of all associated accounts.

Team Members. Account owners may invite team members to access the Service under their organisation's account. You are responsible for all activity by team members (including drivers and staff) invited under your account. You must ensure that all team members are aware of and comply with these Terms.

The Service is offered on the following tiers, subject to change at our sole discretion:

All prices are exclusive of VAT unless otherwise stated. VAT will be charged at the applicable rate to eligible customers. All payments are processed by a third-party payment processor. We do not store your card details.

Billing Cycle. Subscriptions are billed on a recurring monthly basis from the date of initial purchase. Your subscription will automatically renew unless cancelled before the renewal date.

Cancellation. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. We do not provide refunds for unused portions of any billing period, partial months, or any other unused subscription time.

No Refund Policy. All payments are non-refundable except as required by law. We reserve the right to make exceptions at our sole discretion.

Price Changes. We reserve the right to change subscription pricing at any time. We will provide reasonable advance notice of price changes. Your continued use of a paid plan after a price change constitutes your acceptance of the new pricing. If you do not accept the new price, you must cancel your subscription before it renews.

Failed Payments. If a payment fails, we may suspend or downgrade your account without notice until payment is received. We may charge interest on overdue amounts at the rate permitted by law.

Promotional Offers. Any promotional pricing or trial periods are subject to their own specific terms and may be withdrawn at any time. We reserve the right to restrict promotional offers to one per person or entity.

The free tier of the Service is provided as a courtesy and is subject to the following restrictions and conditions:

• Free accounts are limited to a maximum of 10 Waste Transfer Notes per calendar day. This limit resets at midnight UTC.
• Free tier usage is subject to fair use restrictions. We reserve the right to further throttle or restrict access if we reasonably determine that usage is excessive, automated, or inconsistent with genuine personal or business use.
• Features available on the free tier — including access to any specific module — may be modified, restricted, or removed at any time without notice.
• We may introduce, modify, or remove the free tier at any time at our sole discretion.
• Free accounts that have been inactive for 12 consecutive months may be deleted without notice.
• The free tier is intended for genuine evaluation and occasional use. Systematic or commercial-scale use without a paid subscription is not permitted.

By using the Service, you agree that you will at all times:

• Comply with all Applicable Laws and regulations, including but not limited to all waste management, environmental, health and safety, road transport, data protection, and financial legislation;
• Provide accurate, truthful, and complete information when generating Waste Transfer Notes, recording H&S incidents, logging fleet data, or entering any other data through the Service;
• Not use the Service for any unlawful, fraudulent, or deceptive purpose;
• Not submit false, misleading, or fabricated waste transfer, health and safety, or fleet information with intent to deceive any regulator, waste carrier, employee, or third party;
• Not attempt to circumvent any security measure, access control, or usage limit imposed by the Service;
• Not reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code or underlying systems of the Service;
• Not use the Service to generate, store, or transmit content that is illegal, defamatory, harassing, or otherwise objectionable;
• Not use automated tools, bots, scrapers, or crawlers to access the Service without our prior written consent;
• Not resell, sublicence, or otherwise commercialise access to the Service;
• Not attempt to interfere with, disrupt, or degrade the performance or availability of the Service;
• Not impersonate any person, business, regulatory authority, or waste carrier;
• Ensure that all team members, drivers, and staff accessing the Service under your account comply with these Terms;
• Maintain appropriate backup copies of all Waste Transfer Notes, H&S records, fleet records, and supporting documentation outside of the Service;
• Ensure that any personal data of third parties (including employees, clients, and contractors) submitted to the Service is handled in accordance with applicable data protection law.

The Service operates in the context of UK environmental and waste management law. The following terms are critically important and you must read them carefully:

You Are the Responsible Party. The legal obligation to produce, retain, and present accurate Waste Transfer Notes rests entirely and exclusively with you and your business. The Service is a tool to assist with documentation — it does not discharge your legal obligations on your behalf.

No Guarantee of Legal Compliance. We make no warranty, representation, or guarantee that any document generated through the Service will be accepted by the Environment Agency, Natural Resources Wales, or any other regulatory authority as compliant with Applicable Law. Regulatory requirements may change, and we cannot guarantee that the Service reflects the latest requirements at all times.

EWC Codes. European Waste Catalogue codes provided by the Service are supplied for reference only. You must verify that any EWC code you use accurately and lawfully describes the waste being transferred. We are not liable for incorrect EWC code selection.

Carrier Verification. Nothing in the Service reduces or modifies your statutory Duty of Care obligations under Section 34 of the Environmental Protection Act 1990 or related legislation. The Service does not screen waste carriers or verify carrier licences in real time. Any carrier registration lookup provided is for administrative convenience only and may not reflect the current status of a carrier's registration. Verification of carrier registrations, permits, and legal authority to receive waste remains your sole responsibility.

Season Tickets. The Service facilitates the creation of season ticket documentation for recurring transfers between the same parties. You are responsible for ensuring that season tickets are used only where legally permissible and that all conditions imposed by Applicable Law on their use are satisfied. QWTN accepts no liability for misuse of season ticket documentation.

Hazardous Waste. Where the Service is used to generate hazardous waste consignment notes, you acknowledge that additional legal requirements apply to hazardous waste transfers under the Hazardous Waste (England and Wales) Regulations 2005 and related legislation. The Service does not provide legal advice on hazardous waste classification, pre-notification requirements, or consignment note obligations. You must consult a qualified waste specialist before producing hazardous waste documentation through the Service.

Record Retention. While the Service may store copies of your generated documents, you remain independently responsible for maintaining compliant records for the minimum statutory retention periods (currently 2 years for most transfers; 3 years for hazardous waste consignment notes). Do not rely solely on the Service for record retention. We are not liable for data loss, service outages, or account termination that results in loss of stored documents.

The April 2026 Digital Mandate. Where the Service is used in anticipation of or in response to the UK Government's Digital Waste Tracking mandate, you acknowledge that compliance with that mandate is your responsibility and that the Service makes no representation as to its suitability or approval for that purpose.

The following terms apply specifically to your use of the Health & Safety Module:

RAMS Documents. Risk Assessment & Method Statements generated through the Service are provided as documentation templates. The adequacy of any risk assessment is your responsibility. We make no warranty that any RAMS document generated through the Service will satisfy HSE requirements, be accepted by any client or principal contractor, or meet any contractual obligation. You must ensure that all RAMS documents are reviewed and approved by a suitably competent person before use.

Near-Miss Reporting. The near-miss reporting tool is provided as an administrative record-keeping aid. Reporting a near-miss through the Service does not constitute formal notification to any regulatory authority. You remain responsible for fulfilling any reporting obligations imposed by Applicable Law, including under RIDDOR, independently of the Service.

Accident Records. The accident book feature within the Service is a digital record-keeping aid. It does not constitute a statutory accident book for the purposes of the Social Security (Claims and Payments) Regulations 1979 or any other legislation. You must maintain a lawful accident book independently of the Service if required by law. QWTN accepts no liability for loss of accident records or for any regulatory consequence arising from failure to maintain compliant accident records.

RIDDOR. The Service may flag certain incidents as potentially reportable under RIDDOR. This flagging is algorithmic and based on the information you have entered. It is not a legal determination. The decision as to whether an incident is RIDDOR-reportable and the obligation to report it to the HSE rests entirely with you. We are not liable for any RIDDOR reporting failure, late report, or enforcement action arising from use or non-use of the Service's RIDDOR feature.

Sensitive Personal Data. The accident book records sensitive personal data including health and injury information. You are responsible for ensuring that access to accident records is restricted to authorised personnel and that the data is processed in accordance with UK GDPR and the Data Protection Act 2018. The senior safety officer role restriction within the Service is a technical control only — you must implement appropriate organisational measures independently.

GPS and Location Data. Near-miss reports may capture GPS coordinates of the incident location. By enabling location capture, you confirm that you have the necessary consent from the reporting individual and that collection of location data is lawful in your jurisdiction. We are not liable for any consequence arising from collection or disclosure of location data through this feature.

Photo Uploads. Near-miss reports and other H&S records may include uploaded photographs. You are responsible for ensuring that any photographs uploaded to the Service do not infringe third-party rights and that their collection and use complies with applicable data protection law. We may store uploaded photographs in accordance with our data retention policy.

No Substitute for Competence. The Health & Safety Module is not a substitute for engaging a competent person as required under Regulation 7 of the Management of Health and Safety at Work Regulations 1999. We strongly recommend that you engage qualified health and safety professionals to review all documentation produced using the Service.

The following terms apply specifically to your use of the Fleet Management Module:

Walkaround Checks. The pre-journey walkaround check feature is designed to assist with recording vehicle checks. Completion of a digital walkaround check through the Service does not replace the legal obligation of the driver to satisfy themselves that the vehicle is in a roadworthy condition before driving. Under the Road Traffic Act 1988 and associated regulations, the driver is personally responsible for not driving an unroadworthy vehicle. The Service makes no determination of roadworthiness, and a "pass" result within the Service does not constitute a legal certification that the vehicle is roadworthy.

Maintenance Records. Maintenance records logged through the Service are for administrative purposes only. They do not replace inspection and maintenance records required under an operator licence or any other regulatory scheme. You must maintain separate compliant records as required by Applicable Law and your operator licence conditions, if applicable.

MOT and Compliance Dates. MOT expiry dates, insurance renewal dates, and compliance warnings displayed within the Service are based solely on the dates you have entered. The Service does not query DVLA, DVSA, or any other agency to verify the currency of your vehicles' legal documentation. You are solely responsible for ensuring that all vehicles are legally compliant before operation.

Fuel & Expense Data. Fuel and expense records within the Service are for internal administrative purposes. We make no warranty as to the accuracy of consumption calculations or cost reports. You must not rely on Service data for tax returns, operator licence compliance, or any other regulatory purpose without independent verification.

No VOSA/DVSA Compliance. QWTN is not an approved or regulated transport management system under any DVSA, Traffic Commissioner, or operator licence scheme. Use of the Fleet Management Module does not constitute compliance with any operator licence condition or DVSA guide to maintaining roadworthiness.

The Service provides an electronic signature feature that enables parties to sign Waste Transfer Notes, RAMS documents, and other records digitally. The following terms govern your use of this feature:

Nature of E-Signatures. E-Signatures captured through the Service are "simple electronic signatures" for the purposes of the Electronic Communications Act 2000. QWTN does not provide qualified electronic signatures (QES) or advanced electronic signatures (AES) as defined under the eIDAS Regulation or the UK Electronic Identification and Trust Services for Electronic Transactions Regulations 2016.

Legal Validity. The legal validity and admissibility of an E-Signature depends on the nature of the document being signed, the applicable legal framework, and the acceptance of the counterparty or relevant regulatory authority. We make no warranty, representation, or guarantee that any E-Signature captured through the Service will be legally valid, binding, or enforceable for any particular purpose. You must satisfy yourself that e-signatures are appropriate and acceptable for your intended use case before relying on them.

Waste Transfer Notes. The Waste (England and Wales) Regulations 2011 permit electronic waste transfer notes. However, the exact requirements for electronic signatures in this context are subject to regulatory interpretation. We make no warranty that E-Signatures captured through the Service will satisfy the requirements of the Environment Agency or Natural Resources Wales in all circumstances.

Remote Signing. The Service provides a remote signing feature via tokenised signing links sent by email. The security of this process depends on the email address provided being correct and the email not being accessed by an unauthorised party. QWTN is not liable for any fraudulent or unauthorised signing that occurs through a signing link sent to an incorrect or compromised email address. You are responsible for verifying the identity of signatories independently.

Signing Tokens. Signing tokens expire after a set period. QWTN accepts no liability for documents that could not be signed due to token expiry, email delivery failure, or any other technical issue.

Signature Storage. E-Signatures are stored as image data within the Service. We are not responsible for the loss of signature data arising from account termination, data deletion, or service discontinuation.

The following terms apply to the storage and use of BACS Data within the Service:

Voluntary Storage. Any BACS Data (sort code, account number, account name) you choose to store within the Service is stored at your own risk and at your express direction. You are not required to store BACS Data in the Service to use any feature.

Purpose. BACS Data stored in the Service is used exclusively to populate the payment details section of invoices you generate and send through the Service. We do not use your BACS Data for any payment processing purpose.

No Financial Regulation. The BACS Data storage feature is not regulated by the Financial Conduct Authority (FCA), the Payment Systems Regulator (PSR), or any other financial regulatory body. QWTN is not authorised or regulated to provide payment services.

Security. We implement technical security measures to protect data stored in the Service, including BACS Data. However, we cannot guarantee the absolute security of data transmitted over the internet. You store BACS Data in the Service entirely at your own risk. In the event of a data breach involving your BACS Data, you should immediately contact your bank.

Limitation of Liability. To the fullest extent permitted by Applicable Law, QWTN shall not be liable for any financial loss, unauthorised transaction, fraud, or damage arising from the storage, disclosure, or misuse of BACS Data stored within the Service, including in the event of a security breach.

Invoices. BACS Data displayed on invoices sent via the Service is transmitted to invoice recipients via email. QWTN accepts no responsibility for the actions of invoice recipients in relation to displayed payment details.

The Permits Module allows you to register and track environmental permits, waste transfer note authorities, and other compliance documents. The following terms apply:

Administrative Tool Only. The Permits Module is an administrative tracking aid. It does not constitute a permit management system approved by the Environment Agency, Natural Resources Wales, SEPA, or any other regulatory body.

Expiry Warnings. Permit expiry dates and status warnings displayed within the Service are based solely on the data you enter. The Service does not query the EA permit register or any external system to verify the current status of any permit. You are solely responsible for monitoring your own permits and ensuring they are renewed before expiry.

Compliance. Carrying out regulated waste activities without a valid permit is a criminal offence. QWTN accepts no liability for any enforcement action, fine, or criminal prosecution arising from permit expiry or non-compliance, regardless of any status displayed within the Service.

Supporting Documents. You may upload permit documents to the Service. We are not responsible for the loss of these documents arising from account termination, data deletion, or service discontinuation. You must maintain copies of all permits independently of the Service.

The Driver & Staff Portal provides role-based access to certain features of the Service for users with a "Driver" or "Staff" role. The following terms apply:

Account Owner Responsibility. Account owners who invite drivers and staff to the Service are solely responsible for ensuring that all such individuals are authorised to use the Service, have valid entitlement to carry out the activities logged in the Service (including holding a valid driving licence and any required vocational licences), and comply with these Terms.

Driver Data. Collection assignments, job status updates, and driver notes entered by drivers through the portal are stored within your organisation's account. You are responsible for ensuring that your use of driver data complies with applicable data protection and employment law.

Access Controls. The Service provides role-based access controls to restrict what each user can see and do. These controls are a technical convenience only and do not constitute a legally sufficient access management system. You are responsible for managing access permissions within your organisation and for immediately removing access when a team member leaves or changes role.

No Tachograph Integration. The Service does not integrate with tachographs or any other legally required driving time recording system. Collection scheduling and job logging within the Service are not a substitute for compliance with EU or UK drivers' hours regulations.

Our Property. All intellectual property rights in the Service — including but not limited to software, source code, design, trademarks, logos, brand assets, documentation, and compiled templates — are owned by or licensed to the Company. These Terms do not transfer any intellectual property rights to you.

Limited Licence. Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. This licence does not include the right to copy, reproduce, distribute, publicly display, modify, or create derivative works from any part of the Service.

Your Content. You retain ownership of any data, business information, and content you submit to the Service. By submitting Content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, process, and display that Content solely for the purpose of providing the Service to you.

Feedback. If you provide us with feedback, suggestions, or ideas about the Service, you grant us an irrevocable, perpetual, worldwide, royalty-free right to use that feedback in any manner without restriction or compensation to you.

Restrictions. You must not use our trademarks, logos, or brand assets without our prior written consent.

To the fullest extent permitted by Applicable Law, we expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Any warranty that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
• Any warranty that the Service will meet your requirements or produce compliant documentation of any kind;
• Any warranty as to the accuracy, completeness, timeliness, or reliability of any information provided through the Service, including EWC codes, carrier register data, Companies House data, risk ratings, RIDDOR flags, MOT/compliance dates, or permit status indicators;
• Any warranty that defects in the Service will be corrected;
• Any warranty that the Service is appropriate or lawful for use in any jurisdiction outside England and Wales;
• Any warranty that E-Signatures captured through the Service are legally valid or enforceable for any purpose;
• Any warranty that RAMS, near-miss reports, walkaround checks, or accident records produced through the Service satisfy any regulatory or legal requirement.

We do not warrant that the Service will be available at any particular time, that it will remain available, or that any data stored within the Service will not be lost, corrupted, or deleted.

No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly stated in these Terms.

To the fullest extent permitted by Applicable Law, the Company, its directors, officers, employees, agents, contractors, affiliates, and licensors shall not be liable to you or any third party for:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, revenue, business, contracts, anticipated savings, data, goodwill, or reputation;
• Any regulatory fines, enforcement actions, penalties, or sanctions imposed by any authority (including the Environment Agency, HSE, DVSA, Traffic Commissioners, ICO, or HMRC) arising from your use or misuse of the Service;
• Any loss resulting from reliance on documents, records, risk assessments, RIDDOR determinations, compliance status indicators, or any other output generated by the Service;
• Any loss or liability arising from the invalidity or non-enforceability of an E-Signature captured through the Service;
• Any financial loss arising from the storage, disclosure, or misuse of BACS Data within the Service;
• Any personal injury, accident, or health and safety incident arising from or in connection with your use of the Health & Safety Module;
• Any road traffic accident, vehicle defect, or DVSA enforcement action arising from or in connection with your use of the Fleet Management Module;
• Service interruptions, downtime, data loss, or errors in generated documents or records;
• Unauthorised access to your account or Content;
• Any third-party claims arising from your use of the Service;
• Any losses arising from our modification, suspension, or discontinuation of the Service;
• Any loss arising from the expiry, lapse, or invalidity of a permit that was tracked within the Permits Module.

These exclusions apply regardless of whether the Company was advised of the possibility of such losses and regardless of the legal theory under which such claims are brought (including contract, tort, negligence, strict liability, or otherwise).

Aggregate Liability Cap. Our total cumulative liability to you for all claims arising under or in connection with these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the greater of: (a) the total amount you paid us in the 3 months immediately preceding the event giving rise to the claim; or (b) £50 (fifty pounds sterling).

Statutory Rights. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Applicable Law, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under the Consumer Rights Act 2015 or other applicable consumer protection legislation where you are a consumer. If you are acting as a business (as defined in the Consumer Rights Act 2015), the above limitations apply in full.

To the fullest extent permitted by Applicable Law, you agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, agents, contractors, affiliates, licensors, and successors from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable legal fees), and penalties arising out of or in connection with:

• Your use of the Service, including any module;
• Your violation of these Terms;
• Any Content you submit to the Service;
• Your violation of any third-party rights, including intellectual property or privacy rights;
• Your violation of any Applicable Law, including any waste management, environmental, health and safety, road transport, or data protection legislation;
• Any regulatory investigation, enforcement action, or penalty arising from documents or records generated through your use of the Service;
• Any claim brought by a third party (including regulators, waste carriers, landowners, employees, or injured persons) relating to activities documented through your use of the Service;
• Any RIDDOR reporting failure or H&S enforcement action arising from your use or non-use of the Health & Safety Module;
• Any DVSA, Traffic Commissioner, or road traffic enforcement action arising from your use or non-use of the Fleet Management Module;
• Any claim by a team member, driver, or staff member relating to data processed about them through the Service.

We reserve the right, at your expense, to assume exclusive control of any matter for which you are required to indemnify us, and you agree to cooperate fully with our defence of such claims.

Termination by You. You may close your account at any time by contacting us at legal@qwtn.co.uk or using the account deletion feature within your account settings. Upon closure, your right to use the Service ceases immediately. We may retain certain data for legal, compliance, or operational purposes as described in our Privacy Policy.

Termination or Suspension by Us. We reserve the right to suspend, restrict, downgrade, or permanently terminate your account at any time and for any reason, including but not limited to:

• Breach of these Terms;
• Suspected fraudulent, unlawful, or abusive activity;
• Non-payment of applicable subscription fees;
• Requests from law enforcement or regulatory authorities;
• Protection of the security or integrity of the Service;
• Our business decision to discontinue or modify the Service;
• Any other reason at our sole and absolute discretion.

We may, but are not obligated to, provide you with advance notice before suspension or termination. We shall not be liable to you or any third party for any suspension or termination of your account or access to the Service.

Effect of Termination. Upon termination for any reason:

• Your right to access the Service ceases immediately;
• All team member, driver, and staff access under your account ceases immediately;
• Any unpaid fees become immediately due and payable;
• We may delete all Content associated with your account without further notice;
• No refunds will be issued for any unused subscription period;
• Sections of these Terms that by their nature should survive termination will remain in force.

We reserve the absolute right to, at any time and without notice or liability:

• Modify, update, or change any aspect of the Service, including features, functionality, pricing, and availability;
• Restrict access to the Service or any module in whole or in part;
• Temporarily or permanently suspend the Service for maintenance, upgrades, legal reasons, or any other reason;
• Permanently discontinue the Service or any part of it;
• Remove, modify, or restrict any content or features without prior notice.

We shall have no obligation to provide you with prior notice of any modification, suspension, or discontinuation of the Service, and we shall not be liable to you or any third party for any such action.

In the event of a planned permanent discontinuation of the Service, we will use reasonable efforts to provide at least 30 days' notice via your registered email address or a notice on the Service, but we do not guarantee that this will be possible in all circumstances (including where discontinuation is required by legal or regulatory action).

You acknowledge and agree that we have no obligation to store, retain, export, or migrate your Content upon discontinuation of the Service, and that you are solely responsible for maintaining your own records.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and processing of your data as described in the Privacy Policy.

You are responsible for ensuring that you have all necessary rights and consents to submit any personal data of third parties (such as clients, carriers, signatories, employees, injured persons, or witnesses) to the Service, and that your use of the Service in connection with third-party personal data complies with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Where you use the Health & Safety Module to record accidents or injuries, you acknowledge that you are processing special category personal data (health data) under UK GDPR Article 9 and that you must have a lawful basis for such processing, independent of your use of the Service.

We will not be liable for any delay or failure to perform our obligations under these Terms if that delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, government action, war, terrorism, civil unrest, industrial disputes, power failures, internet outages, third-party provider failures, cyberattacks, or changes in law or regulation.

In such circumstances, we reserve the right to suspend the Service without liability for the duration of the force majeure event.

These Terms of Service, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.

You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute or claim arising out of or in connection with these Terms, except that nothing in this clause shall prevent us from bringing proceedings in any other jurisdiction for the purpose of enforcing these Terms.

Dispute Resolution. Before initiating any legal proceedings, you agree to contact us at legal@qwtn.co.uk to attempt to resolve the dispute informally. We will use reasonable efforts to resolve the dispute within 30 days of receiving written notice.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms at any time shall not be deemed a waiver of that right or provision. Any waiver of any provision shall only be effective if given in writing and shall not be construed as a continuing waiver or waiver of any other provision.

We reserve the right to modify these Terms at any time at our sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify you by email or by displaying a prominent notice within the Service.

Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service immediately.

We may also, without notice, update these Terms to reflect changes in Applicable Law, regulatory requirements, or operational needs.

If you have questions about these Terms, please contact us: